Thought you might like to read what my son Chris just posted on the http://whirlpool.net.au website...
On Saturday, 10 March 2012 I purchased a Sony 101cm (40in) Bravia LCD FHD television from Retravision at Lake Haven in NSW for $675.
On Saturday, 28 September 2013 (18 months later) I turned it on and was confronted with a rainbow of horizontal flickering colours that started about 10cm down and continued to the bottom.
On Monday, 30 September 2013 I contacted Sony on 1300 13 7669 and was given a reference number of 795346 and told a repair person would contact me within 48 hours to fix it.
On Tuesday morning, 8 October 2013 I had still not heard from the repair person and contacted Sony again, only to be told sorry and that a repair person would contact me within 24 hours.
This afternoon, Wednesday, 9 October 2013 I had still not heard from the repair person, so I contacted Sony again, and again was told sorry, but this time, to contact the repair person myself. I at first declined, because it is not a good idea to encourage irresponsibility. However, the person on the other end said that they couldn't make calls from there (no doubt a call centre in India somewhere) and that was the only way to do it.
So I called the number I was given: (02) 4929 7669 and spoke to someone at City Central Electronics in Newcastle NSW and they told me that because I was in Budgewoi NSW that I would have to call their Central Coast NSW branch on (02) 4353 4899. They responded that they had my paperwork but it would cost about $180 for someone to come out and advise if the TV could repaired because the warranty was only for 12 months. I declined.
As you can imagine. After being frigged around by both Sony and City Central Electronics I am now feeling rather revengeful and my current thought is to call the Daily Telegraph for an exclusive of me throwing the TV through one of Sony's windows at Macquarie Park NSW and the story of why.
Yes. I realise I will get arrested and the cost, fine etc., but it's the least I can do in the public interest and get great publicity for Sony at the same time. They don't call me Crazy Chris for nothing.
Anyway, seems it is about time to pop out and buy another TV, but guess what brand it will not be.